National Citizens Survey

Surprise launches National Citizens Survey

The City of Surprise strives to deliver top-notch services to our residents. To measure our performance, we are conducting a National Citizens Survey (NCS) this fall.

This mailed survey, conducted by the National Research Center of Boulder, Colorado, will examine residents’ responses on topics ranging from traffic flow to public safety to senior and youth services.

The scientific survey sample equals 1,400 surveys that will be mailed to randomly-selected homes throughout the city. All survey results are anonymous. The city does not know which addresses have been selected by the third-party surveyor and only receives the aggregate results.

Beginning this week, a postcard will arrive at the selected addresses advising that the survey is on the way. The survey itself, along with a postage-paid return envelope, will arrive roughly one week later. In order to be sure that selected residents receive their survey, a second survey will be mailed as a follow up. Residents who complete and mail the first survey can simply recycle the second one.

Selected households will also receive instructions for how to complete the 2015 survey online.

The last NCS the city conducted was in 2012, and 93% of residents indicated they would recommend Surprise as a place to live, a rating that is “much above” cities of our size that also conducted the survey. Residents also said we are a clean-looking city and ranked our sanitation services well above our peer cities.

Respondents said we need to work on improving transportation, from more east-west corridors to adding public transit options. Funding has limited major improvements in this area.

A focus of your input was directed to adding more local jobs. Since 2012, IRIS USA has announced a new manufacturing/distribution and US headquarters in Surprise; Cobalt is finalizing construction of a brain injury treatment hospital and MD24, a mobile physician service, graduated from the AZ TechCelerator, growing from three employees to more than 200.

What you tell us in this survey will help to identify priority projects for Surprise and indicate where limited city funding should go in order to provide the services you most desire.

If your household receives a survey, please take the time to complete it and mail it back. By participating, you are helping to make Surprise an even better community!

Results are expected by the end of the year and will be shared online at www.surpriseaz.gov.