family at park

Residents feel safe & love living in Surprise; seek more local jobs & transportation solutions

The 2015 National Citizen Survey (NCS) results are in and nearly 90% of residents rate Surprise as a great place to live and would recommend living here.

The NCS serves as the city’s service report card, and the collected data assists in setting future city priorities.

The survey captures residents’ opinions within three community pillars: Community Characteristics, Governance & Participation. These are broken down into eight categories: Safety, Mobility/Transportation, Natural Environment, Built Environment, Economy, Recreation & Wellness, Education & Enrichment and Community Engagement. Across these eight categories the city’s results were similar to over 200 peer cities across the United States.

According to the survey, the areas that are most important to Surprise residents are safety, mobility/transportation and the economy.

The city rated above the national benchmark in the following categories:
(% selected excellent/good)

88% overall appearance of the city (cleanliness)
86% recommend Surprise as a place to retire
84% Street lighting
83% Street cleaning
82% Sidewalk maintenance
81% Overall built environment
76% Affordable quality housing
74% Public parking
69% Cost of living

Survey results also indicate a need for more public transportation options and local job creation- two areas that rated below the national benchmark.

Residents were asked how likely they would be to support a separate funding source to pay for new Police and Fire-Medical personnel, which would reallocate General Fund dollars towards other projects. Sixty-six percent of residents strongly/somewhat support this proposal.

Nearly three-quarters of the surveyed residents are confident in local government, and 89% are pleased with the quality of city services.

Since the 2012 NCS, residents noted significant improvements in traffic flow, crime and fire prevention, shopping opportunities/economic development, drinking water and overall national environment. Ratings fell in the number of residents who volunteered, visited a park or watched a local public meeting.

The 2015 NCS was conducted by Boulder, Colorado-based National Research Center from October-November 2015. The survey was sent to 1,400 randomly-selected Surprise households. The overall response rate was 26%, which is average for this type of survey. The margin of error is +/- 5%. Results are weighted as to not have one particular demographic (age, sex, race, etc…) skew results.

The City of Surprise would like to thank those residents who participated in the survey. The city’s next NCS is on target for 2017.

To see the complete results visit www.surpriseaz.gov/ncs.