Tag Archives: Retail Survey

June 2021 • Newsletter

General Obligation Bond Update

City of Surprise voters approved three General Obligation (G.O.) Bond questions in November 2017, representing 10 Capital Improvement Projects. The city has already completed Fire Station 304, the Public Works Operations Facility, improvements to Waddell and Litchfield roads, and the majority of the pavement preservation. The remaining projects are expected to be wrapped up by the end of 2021.

Fire Station 308, located at Litchfield Rd. and Cactus Rd., is projected to be complete in the late part of 2021. The 16,000 square foot building is approximately 60% complete, with plans to house an Engine Company, HAZMAT Response Team, and future ambulance.

Greenway Road improvements, from Cotton Ln. to Sarival Ln., are expected to be complete in November 2021, weather permitting. Work is underway to add two more travel lanes, turn lanes, bicycle lanes, sidewalks, and a traffic light at Greenway Rd. and Northwest Ranch Pkwy.

Both the Public Safety Evidence and Readiness Center and the Police Training Facility are about 30% complete and are expected to be finished this fall. Both are located at 134th and Foxfire drives. One building will house the public safety tactical and emergency equipment and police evidence; the other will provide police training space.

City staff is also in the process of exploring potential options for acquiring 16 acres of land in the southwest region for a shared Police Substation and Fire Station and city park. For more information on the G.O. Bond projects, please visit surpriseaz.gov/DecideSurprise.

2021 National Community Survey

The 2021 National Community Survey (NCS) results reveal at least 9 in 10 residents gave excellent or good ratings to the overall quality of life in Surprise and the city as a place to live. Responses were collected on various topics ranging from traffic flow to public safety to senior and youth services. City official will use results to prioritize projects for Surprise, and indicate where limited city funding should go based on services most desired.

Here are the overall ratings in each category:

  • Economy – 88% Overall economic health of Surprise (Higher than national benchmark)
  • Mobility / Transportation – 41% Overall quality of the transportation system (auto, bicycle, foot, bus) in Surprise (Lower than national benchmark).
  • Community Design – 79% Overall design or layout of Surprise’s residential and commercial areas (Higher than national benchmark).
  • Utilities – 83% Overall quality of the utility infrastructure in Surprise, such as water, sewer, storm water, electric, gas. (Similar to national benchmark).
  • Safety – 85% Overall feeling of safety in Surprise (Similar to national benchmark).
  • Natural Environment – 79% Overall quality of natural environment in Surprise (Similar to national benchmark).
  • Park and Recreation – 79% Overall quality of parks and recreation opportunities (Similar to national benchmark).
  • Health and Wellness – 80% Overall health and wellness opportunities in Surprise and 80% Quality of health services (Similar to national benchmark).
  • Education, Arts and Culture – 62% Overall opportunities for education, culture, and the arts (Similar to national benchmark).
  • Inclusivity and Engagement – 64% Sense of community and 81% making all residents feel welcome (Similar to national benchmark).

To view the complete results of the 2021 National Community Survey please visit www.surpriseaz.gov/ncs

Solid Waste Rate Increase

Starting July 1, 2021, single-family solid waste (trash) customers monthly base rate will increase $0.10 per month, to $23.50. The monthly rate will increase by $0.10 each fiscal year through FY2024, bringing the rate to $23.70 on July 1, 2023. Residential water and wastewater utility rates will remain unchanged. Customers who have automatic payments with their financial institution are advised to update their accounts to reflect the changes to their utility rate.

In February 2019, the Utility Rate Study was approved, creating a five-year structured schedule to obtain the necessary revenues required to operate utilities and maintain infrastructure while also considering asset replacement and emergency funding needs.

New Surprise Police Chief

Police Chief Benny PinaPeoria Deputy Police Chief, Benny Pina, has been selected to serve as the next Chief of the Surprise Police Department. Prior to his appointment to Deputy Police Chief in Peoria in 2014, Pina served with the Phoenix Police Department for 25 years rising to the rank of Police Commander.

Upon completion of final employment screenings, Chief Pina will fill the vacancy left following the promotion of former Police Chief Terry Young to City of Surprise Assistant City Manager.

Surprise Retail Survey

The annual Surprise Retail Survey launched on April 5, and received approximately 5,100 responses. City staff uses survey results to see what local retail and restaurant spots are most requested, and the city’s retail strengths. In previous years, the Surprise Retail Survey has helped bring In-N-Out Burger, Texas Roadhouse, Oregano’s Pizza Bistro, and Costco to Surprise.

To view the full results, please visit www.surpriseaz.gov/retailsurvey

4th of July Celebration

The City of Surprise will be hosting its 38th Annual 4th of July Celebration on Sunday, July 4th at Mark Coronado Park from 6 p.m. to 9 p.m. Admission is free with the donation of a canned food item. This event will feature live music from Steven P and Music II Music, a variety of food trucks and a spectacular fireworks show. The 20-minute fireworks show will begin at approximately 8:40 pm., weather permitting. The display will be staged in the area around Bullard Avenue and Paradise Lane.

The Surprise Aquatic Center will also be open for a fun filled evening, with games, activities and a poolside view of the city’s fireworks show. Admission is $6 for residents and $11 for non-residents. You can reserve your spot starting June 9 at http://surpriserec.surpriseaz.gov. Doors open at 6:30 p.m.

Face masks and physical distancing are recommended at all 4th of July celebrations.

Monsoon Season

As we enter summer, we also enter monsoon season, which officially runs from June 15 to September 30. This means higher humidity, which can lead to thunderstorms, heavy rain, lightning, hail, high winds, flash flooding, dust storms and extreme heat. Our city website offers safety tips and details on where to get free sandbags, in the event of heavy rain and flooding. Be prepared by checking out surpriseaz.gov/monsoon.

May 2021 • Newsletter

Surprise Retail Survey

The last day to take the 2021 online retail survey is May 9! We utilize the survey to see what local retail and restaurant spots you love most, and what new shopping and dining destinations you want to see in Surprise. Please help Surprise stand out as we market our community to new retailers and recognize local places doing a great job! To take the survey, please visit surpriseaz.gov/retailsurvey.

FY2022 Budget

The City Manager’s Fiscal Year (FY) 2022 Recommended Budget, was presented at the Special City Council meeting on April 16. The budget continues to focus on our commitment to maintain quality public services and infrastructure. The Recommended Budget includes $118.7 million for planned Capital Improvement Projects (CIP). These funds support infrastructure, renovations and construction of a police substation, fire stations, municipal art projects, water and wastewater treatment facilities, as well as improvements to the quality of the City’s recreation centers, fields, parks, roadways and drainage.

Final budget adoption is scheduled for the June 1 Regular Council Meeting. To follow the budget process, please visit surpriseaz.gov/budget.

Donna Miller Retirement

It saddens us to announce that Parks and Recreation Director Donna Miller, has retired after 19 years with the city. She joined the Community & Recreation Services (CRS) team in 2002 as a Recreation Coordinator, rose to the rank of Assistant Director in 2011, and Director in 2017. A big “Thank You” to Donna for her dedication to the City of Surprise, and well wishes as she enters retirement!

White Tanks Wild Day Proclamation

Surprise partnered with the White Tanks Conservancy and other West Valley cities to proclaim April 22 White Tanks Wild Day. We are encouraging citizens to visit the White Tank Mountains; to learn more about our local history to educate themselves regarding the imperative for protecting place and passage for wildlife and people; and to support the White Tank Mountains Conservancy in its mission to conserve, connect and collaborate, so all future generations may enjoy the natural and cultural resources of the mountains.

The White Tank Mountains are an ecological, aesthetic, and economic asset for the nearly 5 Million Maricopa County residents, as well as public and private sectors across the State of Arizona.

City Libraries Enter Next Phase of Re-opening

Maricopa County Library District, the operator of our three city libraries, has moved into its next phase of reopening. Visitors now have full browsing access to library shelves, along with already-implemented contactless and limited contact services. There will not be indoor library events/programming at this time, but they may offer small programs outdoors, if weather permits. This phase does not allow for public access to the computers. Learn more at www.mcldaz.org.

West Valley Hub for Military & Veteran Resources and Support Services

In partnership with the Arizona Coalition for Military Families (ACMF), Arizona Department of Veterans’ Services, Northern Arizona University (NAU), Maricopa Community Colleges Foundation, and Rio Salado Community College, the City of Surprise is proud to offer the West Valley Military and Veteran Success Center a new location within the Surprise Resource Center at the AZ TechCelerator Campus, located at 12425 W. Bell Road, Suite 124.

The center includes a variety of military and veteran support services and resources. Support services at the Surprise Resource Center will be implemented in phases. The first phase of services are now available and include a part-time Be Connected navigator and full-time AmeriCorps member provided by ACMF and NAU.

The second phase is expected to be implemented this fall, and will include the deployment of an Arizona Department of Veterans’ Services Veteran Benefits Counselor (VBC) by establishing a satellite office and creating access for service members residing in the West Valley.

For more information on the West Valley Military and Veteran Success Center, please visit the City of Surprise website at surpriseaz.gov/veterans.

Surprise Day of Service

Mayor Hall fills bags with pinto beans.City Council volunteered at a Seeds of Hope Ministries event on April 24 to fill bags of beans for ease of distribution to those in need through the Valley View Community Food Bank. City Council and other volunteers helped to bag 6,000 lbs of beans!

The next Surprise Day of Service will be held on May 26, 2021 from 8:30 a.m. to 11 a.m. For more information, please visit www.surpriseaz.gov/dayofservice or contact larry.garcia@surpriseaz.gov.

Memorial Day Ceremony

The American Legion Post 96 and Marine Corps League WTMD will host a ceremony at the Army Air Corp Memorial, located on the west side of Surprise Lake at Surprise Community Park, on Saturday, May 29 at 9 a.m. For more information please visit the city website at surpriseaz.gov/.

Volunteer Income Tax Assistance

IRS trained volunteers are offering free income tax assistance at two Surprise locations. A New Leaf’s VITA Program provides free tax preparation services, ensuring that hard-working individuals receive the maximum benefits available without losing hundreds of dollars in paid-preparer fees. Households who make $57,000 or less are eligible for this free service.

Surprise Locations:

  • Surprise Resource Center
    12325 W. Bell Road, Bldg. A, Suite #124, Surprise, AZ 85378.
    Offered now – April 15, 2021, Mondays and Tuesdays from 4:00pm – 6:00pm, Thursdays from 9:00am – 11:30am.
  • Riverboat Bingo
    18300 W. Bell Road, Surprise, AZ 85374.
    Offered now – April 14, 2021, Wednesdays from 11:00am – 1:30pm.

For more information, please visit www.irs.gov/individuals/free-tax-return-preparation-for-qualifying-taxpayers or www.turnanewleaf.org/services/financial-empowerment/vita-program.html.

March 2020 • Newsletter

Thank You!

Thank you for signing up for Mayor updates. It is my goal to email you a monthly newsletter with information regarding current events and items that may be of interest to you. If there is anything I can do for you, please do not hesitate in contacting me at skip.hall@surpriseaz.gov or 623.222.1313 or 623.451.3975. Also, please feel free to visit my webpage at https://mayor.surpriseaz.gov/. Please follow me on Facebook (facebook.com/SkipHallD5), Twitter (@SkipHall2), and Instagram (@SkipforSurprise).

Census 2020 Starts This Month

Census 2020 is here and for the first time in the history of the U.S. Census you will be able to respond online!

Between March 12-20, you will receive a letter in the mail with a website address and Census ID number explaining how to respond online. The letter will also offer a toll free number for phone response and describe the process for receiving a paper survey.

The information you provide on the Census counts for jobs, new roads, emergency services and more! Learn additional reasons why you should take the Census and view commonly asked questions at surpriseaz.gov/Census2020.

Dedication of Ottawa University’s New Buildings

February 21 was a special day in Surprise as City Council helped dedicate three new OUAZ buildings – the O’Dell Center, OUAZ Student Union and Scholars Hall! The new buildings and amenities, coupled with OUAZ’s world-class education, are sure to bring more vitality and award-winning talent to Surprise City Center.

Texas Rangers Player Housing Ribbon Cutting

Rangers Village in Surprise City Center is officially open! Surprise City Council joined the Texas Rangers for the official ribbon cutting on Friday, February 21. The 68,280 square foot facility provides year-round housing for up to 180 Texas Rangers organizational players and staff. Thanks to the Rangers for their continued commitment to Surprise!

Surprise City Council, Rick Davis and Texas Rangers staff hold scissors in preparation of the ribbon cutting.

Spring Training Welcome Back Luncheon

We welcomed Spring Training back to Surprise during the Spring Training Welcome Back Luncheon on February 14. We spent a wonderful afternoon at Surprise Stadium learning about what’s in store for the Texas Rangers and Kansas City Royals ball clubs this season.

If you haven’t been to a Spring Training game at Surprise Stadium, then you are striking out! Surprise Stadium has several promotions on tickets, food and drinks for families, military, and residents of Surprise, Sun City, Sun City West, Youngtown, El Mirage and Waddell.

Tickets are available online and in person by visiting the Surprise Stadium Box Office. For a complete list of scheduled games, special events and ticket options, please visit www.SurpriseStadium.com.

Surprise Retail Survey

Have you taken the Surprise Retail Survey yet? Your input helps the city identify retail strengths within the community, as well as opportunities to bring additional amenities closer to home. Every response helps the Surprise Economic Development Department better reach the retailers you want the most.

It’s important to us that we attract businesses you want, because the money you spend here, stays here. In fact, local sales tax makes up nearly 40 percent of our city’s General Fund revenues which support public safety, clean parks and street maintenance.

The Surprise Retail Survey runs through March 15 and is available online at surpriseaz.gov/retailsurvey.

Surprise Retail Survey Banner

Surprise Youth Council Accepting Applications

The city of Surprise is recruiting new members for the Surprise Youth Council (SYC) – a group of impactful teens who are making a difference in their community!

SYC members serve the community by collaborating with local leaders, including the Mayor and City Council, to give youth a voice in city issues and to help solve youth issues through awareness campaigns, service projects, and community-building events.

Students who are currently in grades 7-11 may apply, as long as they are attending a middle school or high school within the Surprise city limits, attending a Dysart Unified School District high school, or reside within Surprise city limits.

For questions or more information, please contact Lord Garcillano at 623.222.1035 or lord.garcillano@surpriseaz.gov or visit www.surpriseaz.gov/syc.

Budget Talks

The City of Surprise FY2021 budget building process is underway. A series of presentations to Council will take place over the next few months. The recommended budget is scheduled for release in April, followed by public review and a final adoption in June. Please stay tuned to the upcoming Council Meetings for the overall development of the budget and upcoming annual process. You can watch previous preservations at www.surpriseaz.gov/budget.

Babe Ruth League registration open; volunteer coaches needed

Surprise is now offering registration for the West Valley Babe Ruth Baseball League! Both individual and team registration is available; league play begins in late April.

Resident and non-resident registration will be held through March 20 at the Parks & Recreation Office, located at 15960 N Bullard Ave. Registration is also available online at www.surpriseaz.gov/recreation.

We are in need of volunteer coaches for the 13-15 Babe Ruth Division! If you are interested, stop by the Parks & Recreation Office to complete a volunteer application. For more information, please contact Jason Bond at 623.222.2238 or visit www.surpriseaz.gov/recreation.

Highlights

Expanded Surprise Resource Center Hours

The city’s one-stop-shop for social services has expanded its evening hours. The Surprise Resource Center has extended its closing hours from 5 p.m. to 7 p.m. on Wednesdays and Thursdays. The new hours are: Monday & Tuesday: 8 a.m – 5 p.m.; Wednesday & Thursday: – 8 a.m – 7 p.m.; Friday: 8 a.m. – 12 p.m.

Through strategic partnerships with a growing number of community-based organizations and government agencies, the center offers Surprise and Northwest Valley residents connections to human services that include everything from rent and utility assistance to employment support to food and nutrition resources.

The Surprise Resource Center is located within the city’s AZ TechCelerator campus at 12425 W Bell Road, Bldg. A, Ste. 124. For more information about the Surprise Resource Center, including a list of programs and partners, please visit www.surpriseaz.gov/ResourceCenter.

Fire-Medical Assistant Chief Johnston Retires

Surprise Fire-Medical Assistant Chief Darrell Johnston retired in February after 30 years of fire service. It was my honor to present him with an Employee Appreciation Proclamation at our February 18 Regular Council Meeting. Thank you Chief Johnston for your dedication, leadership and service!

Mayor Hall stands with Surprise Fire-Medical Assistant Chief Darrell Johnston in the council chambers.

Coming Up

State of the City

The Surprise City Council invites you to attend the 2020 State of the City video presentation and 60th Anniversary Celebration on March 26 from 6-8 p.m.! We’ll take a look at significant achievements that have transformed our city and celebrate the progress we have made over the past 60 years.

Following the video presentation, city council will reveal a new history wall that tells the story of Surprise from founding day to modern day. This artistic mix of story and photograph is a must-see art piece.

After the reveal, we invite you to stroll the courtyard and city hall for a showcase of the city’s programs and services, including police and fire vehicle displays! We also have live entertainment planned, with performers from some of our local schools and city-run specialty classes. Plus, we’ll have free desserts and finger foods.

Get more information at www.surpriseaz.gov/SOTC. We hope to see you there!

Mayor Hall speaks at the 2019 State of the City event.

Baseball Art & Collectables Exhibit

If you love baseball memorabilia, you’ll want to swing by city hall for the “Take Me Out to the Ballgame” art reception! The Surprise Arts and Cultural Advisory Commission has a collection of baseball art and collectibles on display, as well as a few fun pieces from other sports.

The exhibit is in the Surprise City Hall art gallery and Mayor’s Atrium, 16000 Civic Center Dr., and runs through April 23. A free reception will be held Thursday, March 12 from 5 to 7 p.m. Come enjoy sports-themed artwork; historic, autographed Sports Illustrated covers; replica jackets; historic artifacts; and light refreshments.

Residential Waste Cleanup Event on March 14

Now is the time to prune your landscape and clean out your garage! The city’s annual Spring Cleanup Event is on Saturday, March 14.

Surprise residents are permitted to drop off up to 2,000 pounds of non-hazardous residential waste free-of-charge at the Northwest Regional Landfill, 19401 W. Deer Valley Road, from 7 a.m. to 1 p.m. There is a limit of one load per household.

Acceptable items include lawn waste and other household refuse.

Remember, you will be required to show proof of Surprise residency, via a driver’s license and utility bill showing the same home address.

For more information about the Spring Cleanup Event, call the Surprise Customer Service Line at 623.222.1900, or visit surpriseaz.gov/sanitation.

Household Hazardous Waste Collection Event

Surprise offers Household Hazardous Waste Collection events to help protect the environment by properly disposing items which may contain harmful chemicals. Scheduling will begin on March 9. Residents are able to request an appointment through the My Surprise app, or by calling Customer Service at 623.222.1920. For a complete list of acceptable items, please visit www.surpriseaz.gov/hhwevent. I encourage you to take advantage of this free collection service!

Teen College Tours

Surprise Parks and Recreation has scheduled field trips to several Arizona universities for teens ages 13-18. Teens can sign up to tour the campuses of the University of Arizona (March 16), Arizona State University (March 17), Grand Canyon University (March 20) and Northern Arizona University (April 24). Spots are limited. Learn more at surpriseaz.gov/recreation.

Sunday in the Park Food Truck Festival

Spend an afternoon enjoying delicious food and listening to live music at the March 29 Sunday in the Park Food Truck Festival! Southbound will perform (Country/Southern Rock) while you enjoy a variety of delicious food trucks, as well as an assortment of beer and wine. This family-friendly event will also have various yard games, inflatables and face painting. Event admission is free; food and drink will be available for purchase. Don’t forget a blanket or lawn chair! Dogs are welcome as long as they are leashed.

A woman places an order at a Sunday in the Park food truck.

Public Art Bus Tour

Join us on April 18 for a Public Art Bus Tour to view the “Cowgirl Up!” Exhibition at Desert Caballeros Museum in Wickenburg! The bus departs from City Hall, 16000 N. Civic Center Plaza, at 11 a.m. and returns at approximately 3 p.m. The bus ride is free; participants must pay the $9 museum entrance fee. Reserve your seat by calling 623.214.7537

Festival of the Arts at Valley Vista High School

On March 28, the Dysart Unified School District will be holding the second annual Dysart Festival of the Arts. The festival will take place from 10 a.m. – 2 p.m. at Valley Vista High School. This event will showcase the visual and performing arts programs from all twenty elementary schools and four high schools in the Dysart Unified School District.

The Dysart Arts Festival will be a day jam packed with performances on multiple stages to include various dance troops, theatre troops, choirs and bands. The elementary and high school visual arts programs will be hosting two showcases to include both 2D and 3D pieces. Learn more about the Festival of the Arts.

Egg-Stravaganza

The City of Surprise invites interested outreach organizations, promotional vendors and local businesses to participate in the Spring Egg-stravaganza! The event will take place Saturday, April 11, from 7:30 a.m. – 11:30 a.m. at the Surprise Recreation Campus located at 15850 N. Bullard Avenue.

Spring Egg-stravaganza is a free event featuring fun for the whole family. The event will feature inflatables, face painting, a special appearance by Mr. and Mrs. Bunny and a series of egg hunts filled with fun toys and treats.

For more information, please contact Special Events at 623.222.2000 or visit www.surpriseaz.gov/specialevents to download the vendor application.

City Council Meetings

As a friendly reminder, upcoming City Council Meetings will be held on Tuesday, March 17, as well as Tuesday, April 7. City Council Work sessions begin at 4 p.m. while City Council Meetings follow at 6 p.m. We hope to see you there.